Returns & Refunds Policy
Draft updated 1 November 2026
Rebuild preview. These pages will be finalised before the shop opens. Checkout and shipping setup remain to be confirmed.
Your consumer rights
Our products must meet the consumer guarantees under Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, we may provide a repair or another appropriate remedy within a reasonable time. These rights apply to personalised and sale items too.
Change of mind: non-personalised products
Contact us within 14 days of delivery to request a change-of-mind return of a non-personalised product. Items must be unused, in their original condition and original packaging. You pay return postage, and original delivery charges are not refunded for change of mind. We will provide return instructions before you send the item. These conditions apply only to voluntary change-of-mind returns.
Personalised products
Change-of-mind refunds, exchanges and cancellations are not offered once personalised production has begun. Please check and approve your artwork preview before printing. This exclusion does not apply to faults, damage, our errors or products that do not match the agreed order.
Faulty, damaged or incorrect products
Contact us as soon as practical with your order details, a description of the issue and photos where helpful. Promptly reporting transit damage helps us investigate, but there is no blanket 48-hour or 14-day cutoff for consumer-guarantee claims. Original packaging is not required for these claims. We will assess the issue and arrange an appropriate remedy.
Return postage
For change of mind, return postage is your responsibility. If a product is confirmed faulty, we will reimburse reasonable return postage costs. For large, heavy or difficult-to-remove faulty goods, we will arrange collection or return at our expense as required by law. Please contact us for instructions and keep postage receipts.
Refunds and getting in touch
Refunds will normally go to the original payment method unless we agree otherwise. We will confirm when a refund has been processed; the time for it to appear depends on your payment provider. Contact us to discuss a return. Your message will be saved to our private enquiry inbox.
Further information
Read the ACCC guidance on repairs, replacements and refunds.